FAQ
1. What types of sunglasses do you offer?
At Willsivnclair, we offer a wide variety of sunglasses to suit different styles and needs. Our collection includes classic aviators, trendy oversized frames, retro round designs, sporty wraparound sunglasses, and more. We also offer polarized lenses for enhanced clarity and reduced glare.
2. Are your sunglasses UV-protected?
Yes! All our sunglasses provide 100% UVA and UVB protection, ensuring that your eyes are shielded from harmful ultraviolet rays.
3. Do you sell polarized sunglasses?
Yes, we offer a selection of polarized sunglasses that help reduce glare from surfaces like water, roads, and glass. These are perfect for driving, outdoor activities, and sports.
4. How do I know which sunglasses will fit me?
Each product page includes detailed measurements of the frame, lens width, bridge size, and temple length. If you need assistance choosing the right fit, our customer support team is happy to help.
5. What materials are used in your sunglasses?
Our sunglasses are crafted from high-quality materials, including acetate, lightweight metal, and durable polycarbonate lenses. We ensure that each pair is made for comfort, durability, and long-lasting wear.
6. How can I place an order?
Placing an order is simple:
- Browse our collection and select your preferred sunglasses.
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping details and payment information.
- Confirm your order, and you will receive an email confirmation shortly after.
7. What payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment methods.
8. How long does shipping take?
Shipping times vary depending on your location:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Once your order is processed, you will receive a tracking number via email.
9. Do you offer international shipping?
Yes! We ship worldwide. International delivery times may vary based on the destination. Shipping costs and estimated times will be calculated at checkout.
10. What is your return and exchange policy?
We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you may return the sunglasses in their original condition and packaging within 30 days of receiving them. For full details, please visit our Return Policy page.
11. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and a photo of the issue. We will gladly offer a replacement or refund.
12. Can I change or cancel my order after placing it?
If your order has not been processed, you may request changes or cancellations by contacting our support team within 12 hours of placing the order. Once the order has been shipped, modifications are no longer possible.
13. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our Order Tracking page.
14. Do you offer warranties on your sunglasses?
Yes, all our sunglasses come with a limited warranty against manufacturing defects. If you experience an issue, please reach out to our support team for assistance.
15. How can I contact customer support?
If you have any questions, feel free to email us at [email protected]. Our team is available to assist you with any inquiries.
Thank you for choosing Willsivnclair! We are dedicated to providing high-quality sunglasses with style and protection. Happy shopping!