Shipping Policy
1. Shipping Destinations
We proudly ship worldwide! Willsivnclair offers domestic and international shipping to ensure our customers can enjoy high-quality sunglasses no matter where they are located. Shipping costs and delivery times will vary depending on the destination.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking details.
3. Estimated Shipping Times
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: 7-15 business days (depending on the destination country and customs processing)
Please note that shipping times are estimated and may be subject to delays due to unforeseen circumstances such as weather conditions, customs clearance, or courier issues.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. We may offer free shipping promotions from time to time, so be sure to check our website for any ongoing offers.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order on our Order Tracking page. If you do not receive your tracking information within a few days, please contact us at [email protected].
6. Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more details.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:
1. Return Eligibility
- You can return or exchange items within 30 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all accessories included.
- Returns due to change of mind or incorrect selection are accepted, but the customer is responsible for return shipping costs.
- Products that are damaged due to improper use or handling are not eligible for return.
2. How to Initiate a Return or Exchange
To request a return or exchange, please follow these steps:
- Email [email protected] with your order number, reason for return, and any supporting photos if necessary.
- Our team will review your request and provide return instructions.
- Ship the item back to the designated return address provided in our response.
- Once received and inspected, we will process your refund or exchange within 5-7 business days.
3. Refund Policy
- Approved refunds will be issued to the original payment method.
- Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
- Shipping fees are non-refundable, except in cases of defective or incorrect items received.
4. Exchanges
If you would like to exchange an item for a different color, style, or size, please indicate your preference when requesting a return. Exchanges are subject to product availability.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a free replacement or a full refund, including return shipping costs.
6. Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale items
- Gift cards
- Custom or personalized sunglasses
Contact Us
If you have any questions about our shipping and return policy, please reach out to us at [email protected]. Our team is happy to assist you with any concerns.
Thank you for shopping at Willsivnclair.com! We appreciate your trust in us.